Terms of Service

By accessing our website at playbookventures.ai, engaging our services, or executing a Statement of Work or service agreement with Playbook Ventures LLC ("Company," "we," "us," or "our"), you ("Client" or "you") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, do not use our website or engage our services. These Terms apply to all visitors, clients, and others who access or use our services.

Playbook Ventures provides B2B outbound revenue infrastructure services, including but not limited to: ideal customer profile (ICP) definition, outbound tooling setup, lead enrichment workflows, email infrastructure configuration, multi-touch sequence development, CRM integration, and operational playbook documentation ("Services").

The specific scope, deliverables, timeline, and fees for each engagement are set forth in a mutually executed Statement of Work ("SOW") or service agreement. In the event of any conflict between these Terms and an executed SOW, the SOW shall govern with respect to the specific engagement.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of any material changes that affect ongoing engagements.

Our services are intended for business entities and professionals. By engaging our services, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal authority to enter into binding contracts on behalf of your organization;
• Your use of our services does not violate any applicable law or regulation;
• All information you provide to us is accurate, current, and complete.

Fees for our services are outlined in each applicable SOW. Unless otherwise specified in an SOW:

• A deposit of fifty percent (50%) of the total project fee is due upon execution of the SOW and prior to commencement of work;
• The remaining balance is due upon delivery of final deliverables or as otherwise specified in the SOW;
• All fees are denominated in United States Dollars (USD);
• Invoices not paid within thirty (30) days of the due date may accrue interest at a rate of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is less;
• Client is responsible for all applicable taxes, levies, or duties imposed by taxing authorities.

All fees paid are non-refundable except as expressly provided in an applicable SOW or as required by applicable law.

Client Materials. You retain all ownership rights in materials, data, and content you provide to us in connection with our services ("Client Materials"). You grant us a limited, non-exclusive license to use Client Materials solely to perform the services described in the applicable SOW.

Deliverables. Upon receipt of full payment, we assign to you all rights, title, and interest in custom deliverables created specifically for your engagement, including sequences, playbooks, and CRM configurations built in your accounts, to the extent such deliverables are newly created original works.

Company IP. We retain ownership of all pre-existing intellectual property, methodologies, frameworks, processes, tools, templates, and know-how ("Company IP"), even if incorporated into deliverables. We grant you a perpetual, non-exclusive, royalty-free license to use Company IP as embedded in your deliverables for your internal business purposes.

Website Content. All content on the Playbook Ventures website, including text, graphics, logos, and software, is the property of Playbook Ventures LLC and is protected by applicable intellectual property laws.

Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information").

Confidential Information does not include information that: (a) becomes publicly known through no breach by the Receiving Party; (b) was rightfully known to the Receiving Party without restriction prior to disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the Receiving Party gives prompt written notice to the Disclosing Party.

This confidentiality obligation survives termination of any engagement for a period of three (3) years.

We represent and warrant that: (a) we have the right and authority to enter into these Terms; (b) the services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards; and (c) the deliverables, to our knowledge, will not infringe any third-party intellectual property rights.

DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES AND ALL DELIVERABLES ARE PROVIDED "AS IS." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL RESULT IN ANY SPECIFIC BUSINESS OUTCOMES, REVENUE LEVELS, OR PIPELINE TARGETS. RESULTS DEPEND ON NUMEROUS FACTORS OUTSIDE OUR CONTROL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLAYBOOK VENTURES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Playbook Ventures LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your use of the services in violation of applicable law; (c) Client Materials that infringe any third-party rights; or (d) your gross negligence or willful misconduct.

Either party may terminate an engagement for cause upon written notice if the other party materially breaches these Terms or an applicable SOW and fails to cure such breach within fifteen (15) business days of receiving written notice of the breach.

Upon termination: (a) you shall pay all fees for services performed through the date of termination; (b) each party shall promptly return or destroy the other party's Confidential Information upon request; and (c) provisions of these Terms that by their nature should survive termination shall survive, including Sections 5 (Intellectual Property), 6 (Confidentiality), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), and 11 (Governing Law).

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in New York, New York. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

We reserve the right to update or modify these Terms at any time. We will post the revised Terms on this page with an updated effective date. For material changes, we will provide reasonable notice via email or a prominent notice on our website.

Your continued use of our website or services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our services.